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Last Updated: 2015-07-09

How to get help with 911

When texting 911


When calling 911


  • Call 911 only during a real emergency, such as someone is hurt, property is being damaged or a crime is being committed.
  • Call 911 first before making any other call.
  • Stay on the line until your call is answered, even if you dial 911 by mistake.
  • Speak clearly and calmly.
  • Tell the operator the location of the emergency, including the address and any landmarks you can see.
  • Answer all of the operator’s questions to the best of your ability. Responders are already on the way, so the information you provide helps them prepare for arrival.
  • Stay on the line until help arrives or the operator tells you it’s OK to hang up.
  • Teach children and those with disabilities how to call 911 for help. Resources are available

Do Not:

  • Do not allow children to play with old cell phones, which can still dial 911.
  • Do not hang up once 911 has been dialed. You can explain to the operator if the call was made by mistake. Wait until the operator advises you to hang up.
  • Do not assume the operator knows your location.
  • Do not hang up until you are advised to do so.

Contact Information:

Department of Emergency Communications
City of Richmond
Emergency: 911
Non-Emergency or to file a Police Report: (804) 646-5100
News media contact:
Karen L. Gill
804-646-8234 (office)
804-938-0776 (mobile)

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